11:00-11:30 am: Reinvigorate Your Entrepreneurial Spirit Now
You’ve been at this a long time. You’ve overcome a great deal of challenges just to get the doors open let alone KEEP them open. And by all accounts you are now simply exhausted and fed-up with running things 7 days a week. There is a way out! Now is the time to Reignite Your Passion and Drive that made you want to open your shop at the start. In this workshop we will cover the 4 steps to reignite YOU and Your Passion for your business once again! You’re not alone. And together we will create a plan with ease to move you forward.
12:00-12:30 pm: How to Handle Conflict with a Customer
Dealing with difficult customers can be challenging. Many of us get to deal with angry or unhappy clients as part of our roles, and it’s never easy. But if we know what to say and, more importantly, how to say it, we may be able to save the situation an the customer. In fact, we can even end up with a better relationship with our client than we had before. In this workshop we’ll explore how to deal with angry or difficult customers. We’ll highlight specific tips and techniques that you can use to smooth things over, so that you can leave them feeling more than satisfied. You will leave them wanting to remain as your customer. You will learn how to handle a conflict moment and keep it from escalating into a crisis.
1:00-1:30 pm: Know Your Grooming Products
Pet grooming supplies, especially products for bathing and brushing are a staple in most pet shops. Knowing the difference in the products and their proper use is the key to a successful sale, a clean and attractive pet and a happy client. Attend this session presented by a veteran groomer and grow your sales.
2:00-2:30 pm: Fish Health the “Natural” Way
A medicinal approach to fish care. Emphasizing biological stress factors that affect fish, we will introduce products with natural processes to improve health and well-being. Training examples for you to teach your staff on the advantages of food sources, micronutrient benefits, and immunostimulants will be given in a take home outline. New products and changing ideas will set yourself apart from the other shops in your areas.
3:00-3:30 pm: Demystifying Chameleons
Explore the popularity of these fascinating reptiles. We will discuss popular Chameleons available today, care tips, selling talking points and include a hands-on demonstration of many beautiful examples available today. Followed by an open Q & A session.
4:00-4:30 pm: Avian Spoon Feeding Demonstration
Come experience hands on spoon feeding! There are many different methods of hand feeding young birds. Spoon feeding is one of the easiest and best ways to introduce the public to hand rearing. Come learn the basics and PARTICIPATE.