Wanted Groomers Disruptors Investors Buyers

Tradeshow: August 17 - 19, 2021 Education: August 16 - 19, 2021. WPA365 Launch September 22nd.

How to Provide a Great Customer Experience with Technology

Retail Sessions Tue, Sep 1 8:00 am - 9:00 am Islander Ballroom

What if I told you that doing nothing could actually be detrimental to the long-term success of your pet business? While it might sound severe at first, it’s actually quite true when it comes to adopting the latest technology tools to better engage pet owners. Holding out or avoiding the change that comes with utilizing the newest tech can make you blend into a crowded industry, eventually eroding your ability to gain new business… Is the idea of Walmart selling more pet products something that bothers you? How about Chewy taking a large share of certain aspects of your retail business?
Think of Blockbuster failing to address Netflix when it was just getting started. Or local taxi drivers laughing at the notion of Uber just a few years ago.
Leveraging the latest digital tools can help you to better understand your business’ current performance while positioning you for new growth by gaining insights into undeniable new trends in the field.
In this session, I’ll be giving you a sneak peek into the newest technology, showing you exactly how it works, strategies to help you compete with online retailers like Chewy, and giving you clear tips on how to improve the pet owner experience and retention by meeting the modern, evolving demands of today’s pet owner.
Trust me, you won’t want to miss this one.


Eric D. Garcia

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