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Tradeshow: August 17 - 19, 2021 Education: August 16 - 19, 2021. WPA365 Launch September 22nd.

SUPERZOO U®

Your Business’ Next Phase Starts with Industry-Leading Education.

Monday, August 31

8:00 am

Stepping up to the Table: Groomers and Retailers, a Match Made for Profits

Grooming & Service Industry Mon, Aug 31 8:00 am - 9:00 am South Pacific Ballroom
Speakers: Joe Zuccarello
 
 

Demo: Coat Sculpting – You Can Do It Too!

Grooming & Service Industry Mon, Aug 31 8:00 am - 9:30 am South Pacific Ballroom
Speakers: Milena Kon
 
 

Demo: The Art of Asian Freestlye Grooming

Grooming & Service Industry Mon, Aug 31 8:00 am - 9:30 am South Pacific Ballroom
Speakers: Riza Wisnom
 
 

Special Seminar: AKC S.A.F.E. Grooming Program: Safety in the Salon

Grooming & Service Industry Mon, Aug 31 8:00 am - 12:00 pm South Pacific Ballroom
Speakers: Susan Divine Sholar
 
 

9:00 am

Special Seminar: Bootcamp: Transforming Your Pet Business for Your Customers of the 2020’s

Retail Sessions Mon, Aug 31 9:00 am - 2:30 pm Islander Ballroom
Speakers: Lynn Switanowski
 
 

9:30 am

Hypoallergenic, Tearless, Puppy Shampoos and Grooming Products: Clarification and Proper Usage

Grooming & Service Industry Mon, Aug 31 9:30 am - 10:30 am South Pacific Ballroom
Speakers: Dale R. Sanson, Ph.D., MBA
 
 

Q&A-Bring Your Bold Business Development Questions and Get Answers with a Plan to Execute

Retail Sessions Mon, Aug 31 9:30 am - 11:00 am Islander Ballroom
Speakers: Tammy Bond
 
 

10:00 am

Demo: Beautiful Bichons – Breed Study for the Salon

Grooming & Service Industry Mon, Aug 31 10:00 am - 11:30 am South Pacific Ballroom
Speakers: Alison Rogers • Amanda Aaron
 
 

Demo: Product Hounds

Grooming & Service Industry Mon, Aug 31 10:00 am - 11:30 am South Pacific Ballroom
Speakers: Sam Nelson
 
 

11:00 am

Sanitation for Grooming Shops, Dog Daycares, Kennels, and Pet Retailers

Grooming & Service Industry Mon, Aug 31 11:00 am - 1:00 pm South Pacific Ballroom
Speakers: Chris Quinlan
 
 

11:30 am

Developing the Ultimate Social Media Strategy Pt 1

Retail Sessions Mon, Aug 31 11:30 am - 12:30 pm Islander Ballroom
Speakers: Eric D. Garcia
 
 

The Selling Mindset: A Robust Impactful Conversation That Will Change the Way You and Your Team Sell

Retail Sessions Mon, Aug 31 11:30 am - 1:00 pm Islander Ballroom
Speakers: Tammy Bond
 
 

1:00 pm

Demo: Happy Faces – Modern Styles

Grooming & Service Industry Mon, Aug 31 1:00 pm - 2:30 pm South Pacific Ballroom
Speakers: Olga Zabelinskaya, NCMG IMG
 
 

Demo: Let’s Airbrush! No Talent Needed!

Grooming & Service Industry Mon, Aug 31 1:00 pm - 2:30 pm South Pacific Ballroom
Speakers: Milena Kon
 
 

1:30 pm

Developing the Ultimate Social Media Strategy Pt 2

Retail Sessions Mon, Aug 31 1:30 pm - 2:30 pm Islander Ballroom
Speakers: Eric D. Garcia
 
 

Understanding the Functions of Successful Management

Grooming & Service Industry Mon, Aug 31 1:30 pm - 2:30 pm South Pacific Ballroom
Speakers: Joe Zuccarello
 
 

Special Seminar: CPR – PetTech First Aid and Care for Your Pets

Grooming & Service Industry Mon, Aug 31 1:30 pm - 6:00 pm South Pacific Ballroom
Speakers: Mary Oquendo, CMPTI • Chris Anthony
 
 

2:30 pm

CBD and Cannabis Derivatives in Animal Products: Facts, Fiction and the Future Possibilities

Retail Sessions Mon, Aug 31 2:30 pm - 4:00 pm Islander Ballroom
Speakers: Bill Bookout • Todd Harrison
 
 

3:00 pm

How to Stand Out in a Ever-Saturated Marketplace

Retail Sessions Mon, Aug 31 3:00 pm - 4:00 pm Islander Ballroom
Speakers: Eric D. Garcia
 
 

Pet Health & Sanitation Management Panel

Grooming & Service Industry Mon, Aug 31 3:00 pm - 4:30 pm South Pacific Ballroom
Speakers: Cliff Faver, DVM • Chris Quinlan • Corina Stammworthy, B.S., M.S.
 
 

3:30 pm

Demo: Legs! 4 Ways Model Dog Masterclass

Grooming & Service Industry Mon, Aug 31 3:30 pm - 5:00 pm South Pacific Ballroom
Speakers: Sue Zecco, NCMG, IPGMG
 
 

Special Seminar: AKC S.A.F.E. Handling Course

Grooming & Service Industry Mon, Aug 31 3:30 pm - 5:30 pm South Pacific Ballroom
Speakers: Jill Pipino
 
 

4:30 pm

SuperZoo Game Plan: A 30 Minute Investment to Produce a High Return

Retail Sessions Mon, Aug 31 4:30 pm - 5:00 pm Islander Ballroom
Speakers: Cheryl Pruett
 
 

Tuesday, September 1

12:00 am

Canine Respiratory Disease: Coughing, Sneezing and Infections Oh My. What Every Groomer Should Know to Protect Your Clients and Your Business!

Grooming & Service Industry Tue, Sep 1 12:00 am - 4:00 pm South Pacific Ballroom
Speakers: Dr. Micah Kohles
 
 

8:00 am

DCM Update: The Information You Need to Communicate with Your Customers

Retail Sessions Tue, Sep 1 8:00 am - 9:00 am Islander Ballroom
Speakers: Ryan Yamka
 
 

How to Provide a Great Customer Experience with Technology

Retail Sessions Tue, Sep 1 8:00 am - 9:00 am Islander Ballroom
Speakers: Eric D. Garcia
 
 

Educated Clients Make the Best Clients

Grooming & Service Industry Tue, Sep 1 8:00 am - 9:00 am South Pacific Ballroom
Speakers: Mary Oquendo, CMPTI
 
 

Demo: Baby Doll Grooming

Grooming & Service Industry Tue, Sep 1 8:00 am - 9:00 am South Pacific Ballroom
Speakers: Olga Zabelinskaya, NCMG IMG
 
 

Ouch! Don’t Do That! Ergonomics, Grooming and You

Grooming & Service Industry Tue, Sep 1 8:00 am - 9:00 am South Pacific Ballroom
Speakers: Chris Anthony
 
 

Getting Clients on Purpose: Relationship Marketing and Attracting Clients You Want

Grooming & Service Industry Tue, Sep 1 8:00 am - 9:00 am South Pacific Ballroom
Speakers: River Lee
 
 

Grow Your Business by Adopting Tech Tools to Improve Your Customer Connections

Retail Sessions Tue, Sep 1 8:00 am - 9:30 am Islander Ballroom
Speakers: Lynn Switanowski
 
 

9:00 am

Creating a Culture of Motivation in Your Store

Retail Sessions Tue, Sep 1 9:00 am - 10:30 am Islander Ballroom
Speakers: Boyd Howell
 
 

9:30 am

Planning for a Bad Day in the Grooming Salon

Grooming & Service Industry Tue, Sep 1 9:30 am - 10:30 am South Pacific Ballroom
Speakers: Mary Oquendo, CMPTI
 
 

Dermatology 101 for Groomers: The Skin Is WAY More Than What Meets the Eye!

Grooming & Service Industry Tue, Sep 1 9:30 am - 10:30 am South Pacific Ballroom
Speakers: Dr. Micah Kohles
 
 

10:00 am

Demo: Clipper Basics – Tips, Tricks, and Timesavers

Grooming & Service Industry Tue, Sep 1 10:00 am - 11:00 am South Pacific Ballroom
Speakers: Jay Scruggs • Brittney L. Valle, NCMG
 
 

Demo: Caring for the Challenging Dog

Grooming & Service Industry Tue, Sep 1 10:00 am - 11:00 am South Pacific Ballroom
Speakers: Melissa Jepson
 
 

11:00 am

Navigating a Post Covid World: Build Your Plan to Reengage with Your Customers

Retail Sessions Tue, Sep 1 11:00 am - 12:00 pm Islander Ballroom
Speakers: Tammy Bond
 
 

Nutrition for Groomers: It’s Not Rocket Science…..You Can and Should Be a Nutrition Expert!

Grooming & Service Industry Tue, Sep 1 11:00 am - 12:00 pm South Pacific Ballroom
Speakers: Dr. Micah Kohles
 
 

11:30 am

Demo: Freestyle Mastertouch Grooming – Elevate Your Pet Trims with Asian Fusion or Abstract Flair

Grooming & Service Industry Tue, Sep 1 11:30 am - 12:30 pm South Pacific Ballroom
Speakers: Victor Rosado
 
 

Demo: How to Pizazz the Pet Trim

Grooming & Service Industry Tue, Sep 1 11:30 am - 12:30 pm South Pacific Ballroom
Speakers: Riza Wisnom
 
 

Manage Your Store Inventory to Grow Sales

Retail Sessions Tue, Sep 1 11:30 am - 1:00 pm Islander Ballroom
Speakers: Lynn Switanowski
 
 

12:30 pm

Let’s Explore CBD: An Informative Expert Panel to Examine the Latest Scientific, Regulatory and CBD Related News

Retail Sessions Tue, Sep 1 12:30 pm - 2:00 pm Islander Ballroom
Speakers: Dr. Micah Kohles • Bill Bookout • Stephen Cital
 
 

1:00 pm

15 Coat Types and How to Groom Them

Grooming & Service Industry Tue, Sep 1 1:00 pm - 4:00 pm South Pacific Ballroom
Speakers: Jennifer Bishop-Jenkins, MS, ICMG
 
 

1:30 pm

Say This/Not That: Essential Communication

Grooming & Service Industry Tue, Sep 1 1:30 pm - 2:30 pm South Pacific Ballroom
Speakers: Corina Stammworthy, B.S., M.S.
 
 

3:00 pm

Demo: Subtle Styling Changes

Grooming & Service Industry Tue, Sep 1 3:00 pm - 4:00 pm South Pacific Ballroom
Speakers: Jay Scruggs • Sue Zecco, NCMG, IPGMG
 
 

Demo: Scissoring – Theory & Techniques

Grooming & Service Industry Tue, Sep 1 3:00 pm - 4:00 pm South Pacific Ballroom
Speakers: Jonathan David
 
 

Wednesday, September 2

8:00 am

What Your Customers Need to Know: Hemp/CBD Basics for Pet Owners

Retail Sessions Wed, Sep 2 8:00 am - 9:00 am Islander Ballroom
Speakers: Stephen Cital
 
 

Bathing Systems: How to Keep Your Cleaning Equipment Clean

Grooming & Service Industry Wed, Sep 2 8:00 am - 9:00 am South Pacific Ballroom
Speakers: Chris Quinlan
 
 

Demo: Styled Up – Adding Flair to Salon Styles

Grooming & Service Industry Wed, Sep 2 8:00 am - 9:00 am South Pacific Ballroom
Speakers: Amanda Aaron • Brittney L. Valle, NCMG
 
 

Demo: Up Your Game: Scissor Skills

Grooming & Service Industry Wed, Sep 2 8:00 am - 9:00 am South Pacific Ballroom
Speakers: Jonathan David
 
 

Special Seminar: Hair & Skin Certificate Program

Grooming & Service Industry Wed, Sep 2 8:00 am - 12:00 pm South Pacific Ballroom
Speakers: Cliff Faver, DVM
 
 

9:00 am

The Science of Covid-19 and Pets: Separating Fact From Fiction

Retail Sessions Wed, Sep 2 9:00 am - 10:00 am Islander Ballroom
Speakers: Dr. Micah Kohles
 
 

9:30 am

Hiring is Not an Interruption to Your Day

Retail Sessions Wed, Sep 2 9:30 am - 11:00 am Islander Ballroom
Speakers: Boyd Howell
 
 

10:00 am

Budgeting: Making a Plan for Your Money Appointment Book for Your Finances

Grooming & Service Industry Wed, Sep 2 10:00 am - 11:00 am South Pacific Ballroom
Speakers: River Lee
 
 

Demo: Drop the Mic – Drop Coat Grooms

Grooming & Service Industry Wed, Sep 2 10:00 am - 11:00 am South Pacific Ballroom
Speakers: Alison Rogers
 
 

10:30 am

What’s New in Nutrition? Get the Latest Scoop on Pet Food With our Expert Panel of Nutrition Experts

Retail Sessions Wed, Sep 2 10:30 am - 12:00 pm Islander Ballroom
Speakers: Dr. Micah Kohles • Ryan Yamka
 
 

11:30 am

Pet Store Financial Performance: Using Data to Navigate Market Conditions

Retail Sessions Wed, Sep 2 11:30 am - 12:30 pm Islander Ballroom
Speakers: Michael Becher
 
 

1:30 pm

Building Better Teams: Strategies to Build, Improve, Empower

Grooming & Service Industry Wed, Sep 2 1:30 pm - 2:30 pm South Pacific Ballroom
Speakers: Corina Stammworthy, B.S., M.S.
 
 

Demo: Double Down – How to Properly Care for Double Coat Breeds

Grooming & Service Industry Wed, Sep 2 1:30 pm - 2:30 pm South Pacific Ballroom
Speakers: Jay Scruggs
 
 

Inside Out: Social Media Savvy for Groomers

Grooming & Service Industry Wed, Sep 2 1:30 pm - 2:30 pm South Pacific Ballroom
 
 

3:00 pm

Demo: Rejuvenate That Wire Coat With Handstripping

Grooming & Service Industry Wed, Sep 2 3:00 pm - 4:00 pm South Pacific Ballroom
Speakers: Victor Rosado
 
 

Infectious Disease Control: Essential Factors That Keep Us and Our Pets Healthy

Grooming & Service Industry Wed, Sep 2 3:00 pm - 4:00 pm South Pacific Ballroom
Speakers: Chris Quinlan
 
 

The Bath is Everything

Grooming & Service Industry Wed, Sep 2 3:00 pm - 4:00 pm South Pacific Ballroom
Speakers: Suzanne Marchetti, ICMG
 
 

Your Perfect Salon Starts Here

Grooming & Service Industry Wed, Sep 2 3:00 pm - 4:00 pm South Pacific Ballroom
Speakers: Melissa Jepson
 
 

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