Providing Excellent Customer Service Without Being a Doormat

Customer service has come a long way, as have customer expectations. We want to please our customers, but how do we accomplish this without letting customers walk all over us? Is it even possible? An even better question might be how would this even be accomplished while maintaining a polite professional demeanor? In this class, we’ll learn how to determine when to go that extra mile and when to stand firm. We’ll discuss how to cultivate the customers we want, and help the customers we have to appreciate us without succumbing to telling them exactly what we think.

This is a PGC badged course and eligible for 1.0 Continuing Education Unit for anyone who has taken and passed the PGC exam. Please visit our website for more information about the Professional Grooming Credential. Please visit our PGC Approved Educational Content listing for a list of more courses available.


Chris Anthony
Owner, Have Shears Will Travel