How to Build a Culture of Customer Centric Service
How do we motivate employees to truly care about their work and care about serving customers, instead of just going through the motions? Even with difficult customers? This session reveals the real cause of the “care” problem, and how to solve it.
- How to make changes in customer care that are fast, easy, and extensive.
- The big difference between authentic customer care and just going through the motions.
- How to help your team truly understand the needs, wants, and desires of each individual customer.
Supervisor of Direct Sales, Spectrum