Client Communication: How to De-escalate Angry Clients

We have all dealt with a difficult client that just needs to calm down, but have you ever told someone to calm down and it has the opposite effect? Then this class is for you! Take advantage of Mindy’s over 5 years of teaching store detectives how to de-escalate shoplifters and 11 years of owning her grooming shop, as she teaches you the tools to get upset, angry, and uncooperative clients to calm down.


Mindy Dinwiddie
Owner, Classy Canine