Loyalty, Boundaries and Customer Satisfaction

“No” is a complete sentence, yet many pet professionals find it hard to say, fearing it might drive customers away. We often find ourselves caught between being too accommodating and overreacting. This seminar teaches you how to build customer loyalty and set boundaries that respect both you and your clients, moving beyond gut feelings to concrete strategies. Learn how to measure customer satisfaction accurately and maintain it through balanced communication and personalized follow-ups. Join us to find your middle ground—where you’re neither a doormat nor overly rigid.


River Lee
Owner, The Savvy Groomer