Turning Feedback into Opportunities: Navigating Negative Customer Reviews

Invest 30 minutes into your business and receive results will last a lifetime! This show floor talk will offer valuable tactics to help navigate negative feedback from customers across various platforms, including social media and online reviews. This session will provide retailers with effective strategies to minimize the impact of negative feedback and proactively address customer concerns, turning potential setbacks into opportunities for growth.

Attendees will learn how to handle negative feedback, maintain a positive online reputation and gain insights into proactive measures to mitigate negative customer experiences and enhance customer satisfaction. Mark your calendar for this insightful show floor talk!


Lynn Switanowski
President, Pet Retail Helper