Rich Acosta


Rich Acosta leverages over 20 years of hospitality and customer service expertise to help hotels and restaurants transform their service teams. As Director of Operations at Bond Group Enterprises, he specializes in assessing, training, and consulting to empower hospitality staff to become highly attentive and dedicated service experts. Rich’s award-winning guidance has helped renowned companies like Hyatt Hotels, HairClub, Black Dog Hospitality, and The Cheesecake Factory cultivate highly engaged service professionals.


Unleash Your 5-Star Service to Go From Browse to Buy
August 13, 2024 2:00–3:30 pm

Grooming Greatness: Elevating Customer Service to 5-Star Standards for Pet Groomers
August 14, 2024 8:00–9:00 am